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Sales Is Absent When it Should Be Front and Center

Now is the time for customer service to improve to what it should be.
By Terence Baker
August 10, 2020 | 5:10 P.M.

Inevitably, when I picked up the phone to organize parts of my upcoming vacation, I received a message that said something along the lines of “due to unprecedented call volume … longer wait times than usual … recommend you go to our website.”

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News | Sales Is Absent When it Should Be Front and Center