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Understanding Guests Starts With Understanding Staff

The hotel industry might be lagging behind others in terms of analyzing guest and staff behavior, but with these few tips, we can improve.
By Rocco Bova
June 24, 2020 | 6:59 P.M.

Just like social media platforms which analyze peoples’ behavior 24/7, the hotel industry must invest more time to learn and practice skills that will better help us understand our guests and staff.

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News | Understanding Guests Starts With Understanding Staff