When I wrote an article on business plan development for 2020 suggesting flat occupancy and rate, I stated, “Naturally, the caveat is that unexpected ‘event’ that could stimulate a precipitous decline in demand.” If I had known about the pandemic one year ago, I could have saved lives, but I did not. I just knew that we have to be prepared. I think we have done an excellent job responding to business conditions on the ground, but what do we do for 2021?